FAQ's

Onboarding Process

• What do I need to get started?

  Step 1 is to sign up your business, submit the development fee & select your payment plan. We will then send you the onboarding checklist and get you setup as soon as possible.

• How long will it take to setup my branded online order app & website?

  The whole onboarding process usually takes between 2 – 3 weeks from sign up to launch, but can be as fast as you can supply the necessary material.

• How long is the contract?

  There is no contract (unless you are on a negotiated annual plan). It runs month by month, so either party can cancel the service in writing with 30 days notice. It is in both our interests for the YQme online ordering system to be successful for you. If it’s not working out then that’s ok. Just give back the printer and we will cancel the service.

Payment

• Are there any hidden costs?

  No, our pricing is as stated on the website, no hidden extras. If it seems unclear, talk to us about the best option for you.

• How does the payment work?

  Your customers can choose from a range of payment options – cash, credit card or prepaid YQme account. We are currently looking at more digital payment options too.

• When does YQme pay my business?

  We run a weekly record of your sales (Wednesday to Tuesday), calculating and depositing credit card and pre-paid account sales into your bank account electronically every Wednesday.  Weekly statements are available on the YQme business portal, as are up-to-the-minute daily sales.

• I only do cash, how will that work?

  The credit card and online account options can be turned off. YQme will invoice you weekly for our fees.

Customers

• How do customers order?

  Your customers can order online from their smart phone app (iPhone or Android) or from your website using any device.

• Is it possible for a customer to place an order and I don’t know about it?

  This is what is completely unique about YQme. Your customer connects directly with your order printer. If the printer is offline, out of paper or you are in the middle of a blackout, your customer cannot place the order. The order HAS to print out before your customer receives acknowledgement the order has been placed successfully.

• How do customers receive an order confirmation?

  Confirmation is automatic once the customer’s order is successful. A message is displayed on the screen indicating pickup/delivery and payment details.

Troubleshooting

• What happens if during service, we have an unusual shortage of a menu item?

  The customer’s name and phone number is on the order, so you simply contact the customer to let them know and place a new order.

• What if my business does not have a (reliable) internet service or have a fax line?

  You don’t need either one. All YQme needs is a power point. All the technology needed to connect the order printer to the online ordering system is built into our smart printer.

• Can I edit my own menu?

  Yes, you can edit your own menu as often as you like via the YQme business portal. Or we can help you do it. Our service includes up to two menu updates or changes per year – there is a nominal fee for additional changes/updates.

  You also have the ability to make other changes to your website like opening hours, order delay, image management.

• Can I run different menus/specials or different time-of-day conditions?

  Yes, you can. You can have multiple menus available and you can activate the one you want for the day. The menu system is very versatile, once set up this happens automatically, and of course can be changed at any time.

  For example:

  • you can set a ‘lunch special’ that is not available after a certain time;
  • or you can set lunch time online orders that are only available for pick-up while dinner time can be both pick-up and delivery;
  • you can set daily specials on different days.
• How do customers let me know about their specific dietary needs/allergy info?

  Specific dietary items will be displayed as per your menu.  We have an ‘additional info’ section where customers can communicate other dietary needs.  Customers also have the ability to remove or add specific ingredients to a menu item, allowing them to design their own choices based on your kitchen’s versatility.

Printer

• Who owns the smart printer?

  YQme owns the printer. We will maintain the printer for normal wear and tear.

• Where do I get paper for my smart printer?

  The printer paper is available in rolls from your local stationer or you can order it directly from YQme.  The paper rolls are thermal and measure 57 x 35mm.

Deliveries

• We do deliveries. Can the YQme ordering system handle that?

  Yes. Our system ensures that any delivery order comes from within your nominated delivery area (by defined suburb and postcode).

• We don't do deliveries?

  That’s ok, you don’t have to.  The system can be configured for pick-up only.

Marketing

• What marketing support do we get?

  YQme provides a launch marketing package to get you started promoting the app and online ordering to your customers. We have ongoing marketing support options to attract new customers and to develop relationships with existing customers.

• Do I have to use your marketing services?

  No, not at all. We have developed a few marketing support options because of demand from our business customers. Some of our customers have their own marketing capabilities, so they use their own resources. We have streamlined our offers to be cost-efficient and we are here to help if you need it.

• How do the loyalty rewards and promotions work?

  Our system automatically tracks the amount of orders each customer makes under the loyalty program and will automatically calculate the appropriate discount when the order is sent through to the smart printer order receipt.