How The YQme™ Online Ordering App Works
WatchHow it Works
For Business:
For Customers:
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Business
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Benefits -
Your Own Branded App
- A customised flexible branded online ordering solution for your business
- Your branding; your customers; your database; your marketing; your business tool
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Your Own Branded Menu Website
- A custom built menu order website, or a menu order addition to your existing website
- Your customers will be able to order directly from your website, rather than going through a directory service that also lists your competitors
- A high proportion of customers visit a restaurant’s website before dining
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A Better Customer Experience
- Improve customer experience and personal touch – know their names, give them reasons to return
- No queuing/waiting in line
- Customised loyalty program options and tracking
- Know their favourites, offer exclusive discounts
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Marketing Support
- A launch marketing package helps get you started – introducing the app to your customers
- Build your customer database
- Ongoing marketing support and services as needed - to attract new customers and to nurture existing customers
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Information At Your Fingertips
- Data analytics real-time reporting - daily, weekly, annually
- View online sales and average order value
- Track popularity of items
- View the impact of your promotions
- Assists with planning and staffing
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Greater Staff Productivity & Support
- Frees up staff from phone orders to better serve time poor customers in your restaurant
- Reduce human errors when taking orders – use the YQme™ standardised, clear order format for the kitchen
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Cost Effective
- There is a small setup fee, and then a choice of three different pricing options
- Pay As You Go – low weekly fee + transaction fee on orders (5.5%)
- Low Transaction Fee – weekly fee + low transaction fee on orders (1.5%)
- Fixed Weekly - no transaction fee
- Credit card charges (1.5%) apply to all credit card and account orders
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Latest Technology
- YQme™ ensures the app provides an easy ordering interface between end users and hospitality suppliers across all devices (mobiles, tablets, PCs) and across iOS and Android systems
- We are continually developing the software and hardware, adding features and value to our offer so that you can be assured your order technology is updated and working efficiently
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Features
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Receives Orders Instantly
- Intelligent order management software means you don’t have to accept the order and your customers are instantly informed of order status (they no longer have to wait for a text)
- There are flexible ways to receive orders - printer (we supply); iPad (you supply); POS system (discuss compatibility)
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Easy Dashboard Management Of Sales And Menu
- Manage menu and changes (add, remove, update)
- Set hours of service and time of day delays
- Track sales and payments
- Update logo and images
- Secure login
- Manage menu and changes (add, remove, update)
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Change Order Timing Delay During Busy Periods
- While you set default service timings for different menu items at different times of day, sometimes there is an unusually busy period and you need to change the timing delay for a short period
- You temporarily change the order timing delay on the order receipt printer
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Reliable, Robust Communication System
- YQme™ uses either 3G technology which is independent of your own internet access/ telecom system, or uses your in-house wifi (minimal data usage)
- Don't miss an order because your technology is not online
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Payment Options
- Your YQme™ powered app accepts cash, credit card and YQme™ pre-paid account payments
- Continually exploring digital payment options
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Flexible Order Collection Options
- Pick-up or dine-in or delivery
- Pick-up is enabled by default - you can optionally add either dine-in or delivery and configure your delivery hours if you offer it
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Guest Checkout/ Anonymous Ordering
- Your customers don't have to sign up to the app to order from you. They checkout as a guest leaving a contact number and name – only available for credit card orders.
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Technical Support As Needed
- Technical issues are resolved quickly and efficiently when they occur